Saturday, September 3, 2005

What’s in your wallet? Too much money, apparently.

I just saw a noteworthy commercial. It involved Capital One and its Viking characters. As the spot opens, some sort of counselor is talking about how he’s had to get the plunderers new jobs since they can’t attack people with inferior credit cards, because everyone is now using Capital One credit cards. The scenes that follow show how inept these men are at the jobs of today: one serves ice cream to a child using his hand as a scooper, another wrecks a car as a valet, and so on. Well, I’ve got a job for them: end the disturbing proliferation of serial commercials. Use force if necessary.

In past years, we would occasionally see a commercial character that was so memorable that we were actually interested in seeing it again. Characters like the Budweiser frogs, the Energizer bunny, and the Chick-Fil-A cows made us laugh and also bled into everyday conversations in a way that justified their appearing in multiple commercials.

Lately, though, it had taken a lot less for brands to christen themselves as being worthy of serial commercials. A great example from last year was Guinness Draught. The Guinness ads all operated under the same framework: two animated, turn of the century (19th-20th) men with handlebar mustaches discuss their new invention of Guinness Draught in a bottle, and they also stumble upon other useful inventions. These discoveries are generally of something that will allow the men to enjoy their Guinness more, like a six-pack or a can opener. After announcing their discovery, the men say, “Brilliant!” and then they toast another bottle of Guinness. The ads reminded consumers of the old-timey nature of Guinness Draught, and they impressed that Guinness has been a trailblazer in the world of beer. After a while, though, they stranded off message. In one commercial, the two men are discussing the inconvenience of their telegraph machines, when one man mentions that he has invented something new: the telephone. “Brilliant!” they both say, and they drink another bottle of Guinness. The commercials started off being about the product, and they ended up being about two characters I’m not sure anybody cared about.

Same thing with Capital One. These Viking characters may have been part of delivering a product message, but I question whether their popular appeal or their connection to the brand is strong enough to make these stand-alone sequels work.

I wonder whether this is happening because of a disconnect between the creators of these commercials and their audience. I would imagine that the marketing folks and ad agency for Capital One genuinely believe that they have created something original and are proud enough that they want to show us their creation again, and again, and again. But how many conversations have you been in where somebody said, “Did you see what the Vikings did this time?”

I know a lot of ad junkies see these commercials perpetuated to see where the story goes. But to me, and I suspect to many people who watch commercials somewhat passively, if your commercial has no buzz appeal, then you’re wasting your money by drawing out a story and taking your characters further and further away from the brand.

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